Field Service Software & Voice Technology – The Next Big Thing

One thing is sure: voice control is becoming more and more popular by the minute. You can use it to do a simple search on Google or tell your AI assistant to turn off the lights for you. In this blog post we will introduce voice technologies of today and how they could shape our future.


The Meteoric Rise Of Voice

 

As many as 40 million households in the US have a voice-controlled AI assistant. This number is rising rapidly and in 2020 over half of American homes are expected to have one. These numbers are so staggering there is no denying the effect voice control has on our lives.

 

With the popularity of the technology, voice searches are expected to become more popular in the future. People also have voice control assist them in a variety of other tasks. These include, but are not limited to, sending text messages, switching lights on and off and even scheduling them, shopping and driving. This is only a scratch of what voice control can do and its capabilities are only increasing.

 

While the UK are eager to adopt voice technology, businesses are lacking behind. The makers of digital assistants are trying to tackle this by offering features like scheduling or even creating assistants specifically for corporate use, like Alexa for Business. According to a recent study, 31% of the 600 senior employees reported they use voice technologies daily at work.

 

The usage of voice technologies does not only make things easier for the business. It could also makes them seem more sophisticated. With the speed the business world is advancing at, it might be a smart move to invest in voice technologies now.


Opportunities for voice control

 

As these technologies still have a lot of room for improvement, one of the most important aspects is definitely language. While Apple’s Siri supports 20 different languages, Amazon Alexa only supports four.

 

Some voice-controlled devices also have trouble understanding different accents as well as children for example. With more language options and better understanding of different accents and such, voice control could find its way into more homes and offices.

 

ANZ, a bank in New Zealand, has a new employee – a digital assistant with a human-like face called Jamie. Jamie can answer some of the most frequently asked questions. You can find Jamie from their help section and try this new feature. In turn, Google Duplex makes a restaurant reservation or a hair cut appointment on behalf of the customer. This feature is still under development, but you can see it in action here.

 

In the future, more businesses will adopt these types of technologies. Voice control is not only useful in homes and offices, but it is also a great tool in bettering customer service. The likes of Jamie and Google Duplex could become more commonplace, even resulting in digital assistants calling each other to take care of business.

 

These days, devices from mobile phones and tablets to sound systems and watches utilize voice control. There are even vacuum cleaners and thermostats with voice control. These technologies are appealing in many ways, but convenience must be the most important characteristic. It is the reason voice control will continue to thrive in the future.


For information on how you could use artificial intelligence and automation to improve your business processes, check out the Husky Tour.

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